The March of the Modzi Killbots
There are a lot of reasons why from Dec. 10, The Huffington Post will never be the same again. I could forget the cash-grab member-bullying schemes of demanding your cell phone numbers, birthdays, friend lists and Facebook signups. Done so HP could give you permission to continue commenting and maintain your relations with your HP friends and fans, while they sold your personal information to advertisers to exploit you. I could forget I was ever lied to, and told our real names would never be posted on our comments. I could ignore the massive data trackers they tag on you when you are on, or perhaps off, their site. I could pretend the comment sections were as populated as before Dec. 10, and there was not a fraction of the participation I was used to seeing. I could even ignore the sense of betrayal I feel, and the immense contempt I now have for the greedy callous bastards that make up the corporation that is The Huffington Post.
I could go back to the days before August 2013, when I never really thought that much about how HuffPost works and who was doing what to whom in that company. Where I never thought worse of the corporation that is HuffPost, than “they suck”. But there is one change from Dec. 10 I will never be able to surmount: the moderation nazi killbots. This will never change. Except, to become even more restrictive in the future. Tonight, I share what I know about that, and what I have learned:
The Huffsters have always liked the idea of excessive moderation. Almost as much as the idea of paying little for it (their senior moderator, “Rob S.”, explains they don’t have money for more moderators. Who knew the $315 million AOL invested isn’t enough to pay the staff?). That’s why early on, they bought out “Adaptive Semantics”, who created the “JuLia” bot comment moderating system. Even way back in 2007 and 2008, HP gained such a notorious reputation for unjust censorship, that websites and petitions started springing up around the net.
But by 2010, the “excessive moderation” grew to “unbearable and inexplicable” moderation. Some members rolled with the punches. And as a member of Huffington Post, you could always expect to get punches from the administration. Those members may not have liked it, but they didn’t hate it enough to leave (exactly what HP knew and was counting on). Others reacted with indignation and outrage, to the excessive restrictions of the moderation system. Some posted their outrage where people could hear; on the site itself. But of course, the moderation system saw that most of those were obliterated. Some just left in protest, realizing HP does not care about its members and won’t budge on their policy changes.
All this is bad enough, but it becomes mind-numblingly bad when you find out that…. the “comment nazis” may not actually be human. It appears there is very little of human eyes that reads your comments. Even the responses you get from complaints you make to HP are not likely to be from humans either. Think about it. You have 70 million comments sailing through per year on HP. And there are only 40, maybe 50 moderators handling that.
The Mandate Is From The Corporation
So this “JuLia” modbot system they have in place (“Just a Linguistic Algorithm”)… well it appears from what the moderators themselves are saying, she handles the vast majority of comments. Not just the ones that trigger her flagged word list. The humans are only going to handle the ones that JuLia lets through. This may be why you might think “Wow, one of my comments actually made it up there! I must be special!”… only to find it gone hours later. A human moderator may have decided that JuLia was being too permissive. JuLia is even designed to detect sarcasm. Sarcasm! Yes, The Huffington Post does not even want sarcasm in their comment sections. If you are finding the new Huffington Post bland and vanilla-like, there’s one good reason why. And if you think The Huffington Post cares about your silly opinions of their new moderating system, read this:
” ‘ We have a mandate to moderate’
Really? From who? Have you ever solicited the input of your users? I’ve been on the site since it launched and I don’t recall ever seeing any discussions or solicitation for feedback about the policy. I think this is what bothers me the most, that there is no discussion about the censorship policy. And any comments about it get censored! I think you should have an article posted by you or Ariana or your CTO describing where you are and where you are going and encouraging people to give their opinion.” – Red Dog
“The mandate is from the corporation. I wasn’t aware Huffington Post needed anybody else’s permission for how it moderates comments stored on its servers and displayed on its website.” – Rob S., Senior Moderator, Administrative, Huffington Post
So yeah, that’s your soul-crushing corporation killbot mentality all right. Though they need your pre$ence to $urvive, and attract new client$, they don’t need your unsolicited input on any aspect of how they go about their business. And that’s what pretty much kills HP for me. Because as far as The Grump goes, “a day without sarcasm, is like a day without sunshine”. Indeed, after Dec. 10, I noticed that many of the comments I made that got deleted, had elements of sarcasm. There were too many to be a coincidence. So now I know why HP’s comment section is such a boring read these days! For all the reasons mentioned above, and this one, it is just no fun commenting on HP any longer.
Not only did HP ignore their most serious users complaints about the moderation in 2010, but by Dec. 10 2013, they put it into overdrive. Where people were expecting less moderation due to having to give up their privacy and post under their real names, they got much more. Jokes, poetry, criticism against HP staff or policies, names of certain movies or bands, goodbye letters to your friends, passionate opinions, sarcasm, any mention of Arianna, anything that went against the grain (“grain” to be defined by the corporation)… all of it went into JuLia’s built-in commentary wood chipper. It got to where posting to HP felt like I was on an episode of Seinfeld. But instead of a “soup nazi”, I had to be wary of the “comment nazi”. Follow the line, be still, don’t talk out of turn, speak clearly, have your comment order ready, be prepared with exact change, don’t criticize the establishment…
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